Shipping & Delivery Policy

At Prime Crib, we are committed to ensuring your order arrives safely and efficiently.

1. Shipping

We are pleased to offer Free UK Delivery on all orders over £250.

For orders below £250, a £20 standard delivery charge will apply. Any applicable delivery charge will be clearly displayed before you complete your purchase.

2. Delivery Times

Our delivery services generally operate between 8:00 AM and 8:00 PM, Monday to Friday.

Weekend deliveries may be available in certain areas upon request and will be confirmed in advance where applicable.

Delivery times may vary depending on product availability, delivery location, and the size or type of furniture ordered.

3. Order Processing & Transit Times

As we handle furniture items that may require specialised handling, our delivery process is designed to ensure your products reach you safely. We generally deliver within 8 to 12 working days.

4. Planning Your Delivery

Once your order has been placed, our team will contact you to arrange a suitable delivery date.

Our delivery team will normally contact you approximately 60 minutes before arrival. Please ensure that the telephone number provided with your order is correct and that you are available to receive delivery communications.

5. Missed Delivery

If a delivery date has been agreed and:

• The customer is not available to receive the delivery; or
• The customer cancels or reschedules the delivery less than 24 hours before the agreed delivery date,

we may charge a £25 re-delivery fee to cover the cost of making another delivery attempt.

If you need to change your delivery date, please contact us at least 24 hours in advance, and we will do our best to arrange an alternative date free of charge.

6. Furniture Delivery & Handling

Our standard delivery service is generally to the ground-floor entrance of your property.

Standard delivery does not normally include:

• Carrying furniture upstairs
• Unpacking furniture
• Assembly
• Removal of packaging

Where applicable, furniture will be delivered flat-packed with assembly instructions.

If you have selected and paid for a professional assembly service, this will be arranged separately and, where possible, scheduled for the same day as delivery.

Please ensure that the delivery area and access route are clear and suitable before delivery.

Customers are responsible for checking that furniture can fit through doors, hallways, stairways, lifts, and other access points before placing an order.

7. Checking Your Delivery

Please inspect your goods when they arrive.

If your item appears damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible and provide photographs where appropriate. We will assess the issue and arrange an appropriate remedy in accordance with your statutory rights.

Where a product is damaged or incorrect, we will work with you to arrange an appropriate replacement, repair, refund, or other remedy where applicable.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this Shipping & Delivery Policy.

8. Delays

While we aim to meet the estimated delivery times provided, delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, adverse weather, transport disruption, or other unforeseen events.

If we become aware of a significant delay affecting your order, we will contact you where reasonably possible and provide an updated delivery timeframe.

9. Contact Us

If you have any questions regarding delivery or your order, please contact us:

Name: Prime Crib
Address: 55 The Vicarage Field Shopping Centre, Ripple Rd, Barking IG11 8DH
Email: sales@primecrib.co.uk
Website: www.primecrib.co.uk
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM